Service - a word never clearly defined

Posted on October 11 2019 at 06:54:54 AM

Service – a word never clearly defined

(not even in the Oxford dictionary)

As the pressure on time and profit margins increases relentlessly the one thing that suffers in the pressroom is the equipment that is the basis of the business itself.  

The company Ford Mondeo is serviced religiously, in accordance with the manufacturers recommendations, but the press that pays for the car and everything else in the business is lucky if it see a cleaning rag occasionally let alone a grease gun and oilcan.  

Routine service is an expense, but controlled and managed the overall annual maintenance bill for a press can be reduced, simply by the fact that the number of high cost “emergency” call outs for press breakdown can be reduced.  
 A breakdown or press problem, by nature of our industry, always occurs in the middle of a very important job, for either a new or your best client that simply must be delivered.   The result is high cost repairs, overtime, loss of control, frustrations, angry customers and (most importantly) a greater negative effect on profitability than routine service would have had.   In addition routine maintenance and cleaning enhances the appearance of the machine and the press run and in the long term increases the residual value of the machine – a positive effect on the balance sheet for a change.  

At DDJ graphics we firmly believe in routine and preventative maintenance. We are now offering Komori, Sakurai and Ryobi engineering service as an addition to our portfolio.  

We are not just offering the usual “service call out” facility, but also health checks, machine reports, compilation of service schedules, maintenance agreements and machine monitoring.

Further details are available on request.